Privacy Policy

Last Updated: January 6, 2026

At HeyNela ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our consulting services.

1. Information We Collect

We collect information that you voluntarily provide to us when you contact us regarding our services. This includes:

• Contact Information: Name, email address, phone number, and practice name.
• Communication Data: Details provided in your inquiries or during consultation calls.
• Technical Data: IP address, browser type, and usage data collected automatically via cookies to improve website performance.

2. How We Use Your Information

We use your information solely for legitimate business purposes, including:

• Providing and managing our healthcare logistics consulting services.
• Communicating with you regarding appointments, service updates, or inquiries.
• Complying with legal obligations and industry standards.

3. Data Protection & Security

We implement industry-standard security measures to protect your personal data. However, please note that no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Protected Health Information (PHI)

As consultants to healthcare providers, we understand the importance of HIPAA compliance. Any Protected Health Information (PHI) shared with us during the course of a formal engagement will be governed by a separate Business Associate Agreement (BAA) as required by law.

5. Contact Us

If you have questions about this policy, please contact us at:

Email: info@heynela.com
Registered Office:
Urb Hill Mansions
BE21 Calle 65A
San Juan, PR 00926-4687